Delivery

We offer a range of delivery options so you can have your order delivered when it suits you.

Europe Delivery

Estimated Delivery Date : 2-4 days.
Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1–2 days.
Delivery Time: The amount of time it takes your order to leave our distribution center and arrive at your destination. This typically takes 1-2 days.

International Delivery

Estimated Delivery Date : 3-5 days.
Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1–2 days.
Delivery Time: The amount of time it takes your order to leave our distribution center and arrive at your destination. This typically takes 2-3 days. International Delivery

Click & Collect

Free collection at our store

Find more on Our Store

Returns

It's okay if you change your mind, we offer a 365 day returns policy. Please note that import duties are non-refundable for orders shipped outside of the Russia. To check our product and payment type exceptions, see our Online Returns Policy.

More on Returns >

All standard deliveries are free-of-charge.

All standard deliveries provided by SPSR, but you can choose alternative express carrier for additional cost.

Once you've placed an order, we'll send you an 'Order Confirmation' email as well as an email to let you know when we've dispatched your order. We send most orders using secure tracked services so that you can follow your order.

For most orders, if you provide us with a mobile number we'll send you a text message letting you know when to expect your delivery. If you are unable to accept the delivery, you can arrange to collect from your local Post Office, deliver to a neighbour or redeliver the next available day.

Returns

Changed your mind? Returning a skazkamart.com order is easy. If for any reason you are not happy with your purchase, we offer a full refund within 365 days of delivery or collection – provided the items are new and unused, with all labels and tags intact and in their original packaging. For our Online Returns Policy, click here.

Return or exchange in store

You can refund or exchange online orders at our store. Simply bring your items, your delivery note and your payment card (unless you paid by PayPal) for a full refund. For further details please see our Terms and conditions by clicking here

If you paid for your order using a debit or credit card then your refund will be issued to your original payment card within five (5) days. Alternatively, if you paid for your order using PayPal and you return it to our store, then you will be refunded on your PayPal account.

Return by post

Returning your items by post is a simple process.

You can post your parcel at any Post Office. Write our address on parcel:

Skazka   51 Arbat street 
119002 Moscow Russia. 

Please remember to write your order number on the outside of your parcel. Without this we won’t be able to process your return.

Unfortunately, we cannot be held responsible for anything lost or damaged in transit.

Your parcel will need to arrive at our Russia return address within 365 days of receiving your initial order. Unfortunately, we cannot refund any taxes, duties, charges or delivery costs which you may have paid when placing or returning your order

Once we have received your items you will receive a confirmation email and a further one after we have processed your item(s).

We recommend posting your item(s) as soon as you know you want to return it and requesting proof of purchase to guarantee that we receive your parcel.

If you paid for your order using a debit or credit card then a refund will be issued to your original payment card method within five (5) days. Alternatively, orders paid for by PayPal and returned by post will be refunded to the same PayPal account.

Online return policy

We want you to be able to shop on skazkamart.com with confidence. That is why we offer a 365 day returns policy for nearly all products sold on skazkamart.com.

Products must be returned to us within 365 days of the request and in a saleable condition so that we can process the return. All returned products must be unused and in their original packaging with all tags and any other security devices or seals still attached and in tact.

Non Returnable Items

In some instances, we are unable to offer refunds or exchanges. This includes personalised and perishable products as well as products which have had their protective seals or strips removed or damaged. This does not affect your statutory rights.

As a guideline, the following examples are not covered by our returns policy:

Made to measure, altered, or personalised products
Made to order products
Newspapers, periodicals or magazines
Opened CDs or DVDs
All personalised products cannot be returned or refunded unless the item is faulty or damaged
For full details see our Terms & Conditions.

Promotions

Where promotions have been applied, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid. If the order contained a free promotional gift, the gift must be included with the return of any related items.

International Taxes, Duties and Delivery Charges

For all orders, please note that we cannot return any taxes, duties or delivery charges associated with your order. You will be refunded the Tax Free price of the products returned. Certain countries operate schemes for consumers to reclaim import taxes and duties however this will require a specific application by you to your local government or authority. We are unable to support these applications or support the return of import taxes and duties in countries that do not offer this scheme.

Payment with PayPal

PayPal orders returned by post will be refunded to PayPal.

Processing a Return

We will endeavour to process your return on the day we receive your parcel however under some circumstances this could take up to 14 days. When the return is processed you will receive an email confirming your refund. It will usually take 5 days from receipt of the email for your account to be credited however some payment providers and payment types can take up to 14 days to credit your account. For further details about our refund policy please refer to our Terms & Conditions.


See our Frequently Asked Questions


You can pay cash or card





The prices in the retail Skazka shop may differ from the prices indicated on this site.
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